KIMITH RETURN/EXCHANGE POLICY: Your Satisfaction, Our Priority
KIMITH Return & Exchange Policy
At KIMITH, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re happy to assist with returns or exchanges within 30 days of receiving your order. We understand that sometimes a product may not meet your expectations or may require a different size or style. Therefore, we offer a hassle-free return and exchange policy designed to make your shopping experience as smooth and enjoyable as possible.
Eligibility Requirements:
- All items are eligible for return or exchange, except final sale items.
- Items must be returned in their original condition: unworn, unwashed, and with all original tags attached.
- Proof of purchase is required (e.g., order confirmation email or receipt).
How to Process a Return/Exchange:
- Contact our Customer Service team at Contactus@kimithbrand.com to request a return/exchange authorization.
- Once approved, securely package the item(s) and include the original packing slip.
- Ship the item(s) back to the address provided by our Customer Service team.
Refunds:
- Refunds will be issued to the original form of payment once the return has been processed.
- Please allow 5–10 business days for the refund to reflect in your account after processing.
Exchanges:
- Exchanges are subject to item availability. If the item you wish to exchange for is unavailable, a refund will be issued.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Customer Happiness Guarantee: Our ultimate objective is to ensure your happiness. If you're not completely satisfied with your KIMITH purchase, please don't hesitate to contact our dedicated customer support team. We are here to listen to your concerns, provide solutions, and make things right. Your satisfaction is our top priority, and we will go above and beyond to ensure you're a happy and loyal KIMITH customer.
Thank you for being a valued member of the KIMITH KREW. If you have any questions or need assistance, we’re here to help you Build Your Beat in style!