FAQ
quick answers. still stuck? email Contactus@kimithbrand.com and our team will reply within 24 to 48 hours.
orders + shipping
when will my order ship?
orders are processed within 1 to 2 business days of the order date, then sent out via USPS, FedEx or UPS.
how long does delivery take?
most U.S. orders arrive 2 to 7 days from the day they are placed. international orders ship via DHL or USPS and usually arrive within 5 to 10 days.
do you ship internationally?
yes. international orders ship via DHL or USPS. shipping options and rates for your address are shown at checkout.
how much is shipping?
U.S. orders over $125 ship free. for U.S. orders under $125 and international orders, shipping rates are shown at checkout before you pay. see our shipping policy for details.
how do I check on my order?
sign in to your account to see your order status, or email us with your order number.
returns + exchanges
what is your return policy?
we offer store credit or an exchange on eligible items returned within 30 days of delivery. we do not issue refunds to the original form of payment.
what makes an item eligible?
items must be unworn, unwashed and in their original condition, free of stains and odor, with proof of purchase (your order confirmation email or receipt). final sale items are not eligible.
how do I start a return or exchange?
email Contactus@kimithbrand.com to request an authorization. once approved, ship your item back using the instructions we send. when it arrives and is approved, you will receive a store credit code or your exchange, pending availability.
who pays for return shipping?
return shipping is your responsibility unless the item you received was damaged or incorrect. original shipping fees are non-refundable.
something arrived damaged or wrong.
we are sorry. email us with your order number and a photo and we will make it right.
fit + product
how do I find my size?
start with our size guide. fit notes appear on product pages where available. not sure between two sizes? email us and we will help.
my size is sold out. will it come back?
tap the sold-out size on the product page and leave your email under "notify me". we will let you know if it is restocked.
how should I care for my kimith pieces?
care instructions are listed on each product page and on the garment label.
payment
can I pay in installments?
yes. you can split eligible orders into 4 payments with Afterpay at checkout, and Shop Pay is available for faster checkout.
do you offer gift cards?
community
what is the ambassador collective?
an invite-only, paid program for fitness instructors who live the brand. learn more and apply.
what does build your beat mean?
kimith was founded in 2018 after our founder’s mother survived two sudden cardiac arrests. build your beat is our reminder to move, protect your heart and feel good doing it. read our story.